1. What is EventstuR360SL?

1.1 What we offer 

Find providers, plan, customize, and share: Your event in one portal. EVENTSTUR is a portal that allows clients (individuals, companies, and organizations) to register in a differentiated and free way to organize an event (wedding, birthday, meeting, party, etc.), facilitating access to multiple providers (venues, catering, furniture, decoration, DJs, photographers, etc.); planning tools (automation of timelines, calendars, guest management, budgeting, checklists…), depending on the type of event selected; and a high degree of customization (software to personalize invitations, furniture, space design in 2D and 3D with AI that speeds up the process and adds the furniture and decoration contracted to the venue. It also includes visualization and selection of pre-established menus by the catering provider, as well as a customizable menu system from catering companies… and much more). It allows booking and paying for services directly through the platform, knowing the price and availability of providers in real time. Simultaneously, the portal has a community (integrated social network), where clients and providers can publish the events they have held and tag the providers they have worked with, and see other users’ events to know how they have worked. All in the same portal. At the same time, it offers service provider companies the opportunity to register for free, benefiting from innovative technology and customization tools. In return, for each service booked by the client through the platform, EventstuR receives a commission of 10% or 15% on the provider’s sale (if you don’t sell anything, you don’t lose anything). These providers have differentiated registration depending on their category, although the same provider company can offer more than one category at the same time, allowing them to present their services in package format. They also have the option to differentiate their offer according to the type of event and to integrate collaborating companies they work with (collaboration contracts pre-established by EventstuR), thus offering a more competitive proposal and prices. 

1.2 Mission, vision, and values: 

Mission: To organize your event through an intuitive system. Offering a wide range of providers with tools to manage and customize your entire event free of charge. 

Vision: First choice for our clients and most trusted portal for our providers. 

Values: Quality, innovation, closeness, and professionalism. 

1.3 Who is it aimed at: clients, providers, and organizers 

1.3.1 Types of users: 

Individuals: Natural persons who want to organize a personal event (birthday, wedding, graduation, etc.). 

Companies: Natural persons (self-employed) or legal entities who wish to organize a corporate event (presentations, company dinners, product launches, team building, etc.). 

Entities: Public or private organizations (foundations, associations, administrations, etc.) that organize institutional, social, or community events. 

Providers: Natural persons (individuals or self-employed) or legal entities that offer products or services related to event celebrations (venues, catering, decoration, music, photography, etc.). 

Event organizers: Professionals or companies specialized in the planning, management, and execution of events, providing services on behalf of the client or under their own proposal. 

 

1.3.2 Client user: 

The platform distinguishes between two main types of client users according to their use of EventstuR: 

Individuals, companies, entities, and organizers who only seek specific providers: People who only need one or several specific services (such as DJ, venue, catering, etc.). 
Typical use: search by categories, price comparison, and direct contracting through the cart. 

Individuals, companies, entities, and organizers who organize complete events: People or entities who want to plan the entire event from a single place. 
Typical use: creation of events in «My Events,» automated management (budgets, checklists, guests), use of the Planner 5D, and coordination with various providers. 

1.3.3 Provider user: 

Providers with a commercial objective 
They use EventstuR mainly as a showcase and point of sale to attract clients, display their services, and manage bookings. Focused on visibility and direct conversion. 

Providers with a commercial and operational objective 
They integrate EventstuR into their daily operations, managing their agenda, budgets, contracts, and communication through the platform. They make full use of all available tools, using the portal as the core of their professional activity. 

 

1.4 Account types 

Each account on EventstuR, regardless of whether it is for a client, company, entity, or provider, is structured through different access codes and internal roles, allowing secure and personalized management of activity within the platform. 

Each user, upon registering, is classified as: 

Individual (only has a reference code) 
Company 
Entity 
Provider 

According to this classification, the following access levels are assigned: 

Reference code: Unique identifier of the main account. Determines whether it is an individual, company, entity, or provider. This code is essential for all internal management. 

Administrator code: Main user with full access to the account: can edit data, manage permissions, consult statistics, control payments, contract services, etc. Only one per account. 

Manager code(s): Users with broad permissions to organize events, manage providers, edit content, and view budgets. There can be several managers per account. 

Operator code(s): Users with limited access to specific tasks, such as attending requests, uploading information, or reviewing bookings. Intended for support staff or operational tasks. There can also be several. 

1.5 What types of events do we cover 

We are currently specialized in social and corporate events, with a progressive growth plan that includes the incorporation of cultural and sports events. Our strategic development contemplates the expansion of provider types, territorial expansion, and the continuous implementation of technological innovations and strategic alliances. 

The current list of events is: 

For individuals: 

• Birthday 

• Wedding 

• Group lunch 

• Group dinner 

• Group breakfast 

• Graduation / Mid-term celebration 

• Party 

• Meeting / Exhibition / Presentation 

For companies and entities: 

• Company lunch 

• Company dinner 

• Coffee break / Company breakfast 

• Meetings 

• Parties 

• Team building 

• Exhibitions / Presentations / Seminars 

2. How does the platform work?

2.1 User registration 

You can create your EventstuR account in two ways: 

• Direct registration: by completing the form on our website. 

• Registration with Google: linking your Google account for faster and more secure access. 

Upon completing registration, you will receive a verification email to activate your account and be able to log in. This activation link is valid for 72 hours, after which you will need to request a new one. 

2.2 Account creation 

With the registration on the portal, your account has already been created and you can fully enjoy all the benefits offered by the portal, except those that involve an additional cost, such as some specific Planner 5D functionalities. 

You will be able to browse the platform with a basic profile, but to book any service it will be mandatory to complete all the requested information more thoroughly in your account. This ensures that we have accurate and reliable data for managing your bookings and providing a personalized experience. 

Additionally, we implement a user validation system to increase security and trust on the platform: 

• For individual clients and companies: DNI or NIF validation is required. 

• For providers: they must validate both the DNI or NIF and submit the corresponding model 036. 

This process ensures the authenticity of all users and providers registered on EventstuR, allowing a reliable and professional environment for event organization. 

2.3 Profile creation 

Profile creation refers to your presence within the EventstuR social network. To do this, you will need to assign yourself an account number and actively manage it. You can create more than one profile within the same account. This profile can be public or private. You can check all the details and management options in section “2.16 Community.” 

2.4 Navigating the platform (clients) 

It is not necessary to log in to start browsing EventstuR. However, the moment you want to make a reservation or create an event, you will be asked to register. 

Before starting your search on EventstuR, you will need to indicate the type of event you want to organize. From there, you can explore all available providers, add their services to the cart, and manage each booking within that specific event. 

Each client will be able to see the provider including the following sections, which will be shown only according to the services and event selected, as well as with adjustable filters for dates, number of attendees, and other relevant criteria: 

• Provider description: Information about their experience, philosophy, and specialization. 

• Visual portfolio: Images and descriptions organized by subcategories (e.g., chairs, menus, equipment, etc.). 

• Price list: Base prices, extras, transport, and additional conditions, with breakdowns including and excluding VAT. 

• Service availability calendar, visits, menu tastings: For services or products with limited dates. It will show as “not available” if it cannot be booked. 

• Specific selection and customization fields according to each provider: Menus, repertoires, item personalization, etc. 

• Extra services 

• Collaborating companies 

• Exclusivities: Information about exclusive EventstuR services or provider’s own conditions. 

• Reviews and ratings: Feedback from other users to help decision making. 

• Contact and request for a quote or direct booking: Option to contact or send a personalized proposal from the platform. 

• Payment methods and cancellation policies. 

2.5 Management from “My events” (client) 

When booking providers, they will automatically be added to the “My events” section, where from a single panel you can: 

• View and manage all services and bookings of contracted, reserved, or pending providers. 

• Manage modifications, claims, and reviews. 

• Organize the event with tools such as: 

• Automated schedule and calendar 

• Centralized budget with invoices, contracted summary, and statistics 

• Checklist 

• Guest management 

You will also be able to share documents, articles, and logistical details with linked providers to maintain symmetrical information about the event. 

Access Planner 5D, a tool that allows you to: 

• Design the space and layout in real time with an AI that lets you incorporate your furniture in seconds. 

• Add furniture already reserved or available from the platform. 

• Make reservations directly from the design. 

Planner 5D has three modes: a free one, a premium, and a one-time payment option. 

Free: You can self-design your space using our furniture library and the catalog of furniture and decoration companies registered on EventstuR. Available for both clients and providers. 

Premium (€33/month): 
Add your own furniture yourself using AI, whether from your space or from other external furniture and decoration companies outside EventstuR. 

One-time payment (cost according to quote and dimensions): 
EventstuR models your space or event with your own furniture and design. 

2.6 Intelligent Event Organizer (AI): Your Personal Planning Assistant 

To further simplify the complex task of organizing an event, EventstuR integrates an Intelligent Organizer powered by AI, designed to be your personal assistant from start to finish. 

• Compatibility Analysis: When selecting multiple providers, the AI can offer a compatibility analysis between them (for example, ensuring that decoration styles and catering complement each other). 

• Creation of Customized Timelines: Based on the type of event, date, and budget, our AI Organizer will generate a detailed timeline with key milestones and recommended deadlines for each task, from booking the venue to guest confirmation. 

• Proactive Provider Suggestions: Based on your preferences, planning progress, and previous interactions, the AI Organizer will propose providers that perfectly fit your style, needs, and budget for each segment of your event. 

• Automated Reminders and Notifications: You will receive timely reminders about pending tasks, upcoming payments, and necessary confirmations, ensuring you don’t miss anything. 

• Dynamic Task Lists: The AI Organizer will generate and adjust personalized task lists as you progress in your planning, allowing you to mark completed items and add notes. 

EventstuR’s Intelligent Organizer (AI) transforms event planning from an overwhelming task into an organized, efficient, and above all, enjoyable experience, putting technology at the service of your celebrations. 

2.7 Community 

See the section later on “2.16 Community.” 

2.8 Reservations (clients): 

2.8.1 Reservation statuses: 

Confirmed reservation (direct reservation): If the Provider has direct booking enabled on the Platform, the reservation will be confirmed and paid (if applicable) with the corresponding cancellation policies. 

Reservation upon request (non-direct reservation): This procedure requires a second step by the Provider, consisting of accepting the reservation. Payment for the service will be made at the time of the request: 
(i) In case of acceptance, the payment will be confirmed; 
(ii) In case of rejection, the amount will be automatically refunded with express confirmation. 

24h reservation: It is possible to reserve and block the availability of a service on the platform for 24 hours, pending definitive reservation or contract. The same service may only be reserved and blocked 3 times within 1 month. 

Cart: Reserved services can be deposited in a personal cart, without this implying the blocking of the service availability (i.e., it can be contracted by other providers) and without the provider being informed. 

2.8.2 Modifications and management of reservations/services: 

See the section later “Modifications and management of reservations/services for clients and providers.” 

 

2.9 Payments (clients): 

Payment for services contracted through EventstuR can be made in different ways, depending on the type of provider, cancellation policies, and payment method. These conditions will be visible in each reservation. 

At EventstuR, payment for services can be made through various modalities, depending on the provider and the agreement established in each reservation. The available options are detailed below: 

2.9.1 Payment directly to EventstuR 

Through the portal: The client can pay the full or partial amount of the reservation through the portal: via bank transfer or credit card, either: 
– Upon confirming the reservation, or 
– At the time of service provision, according to the conditions established by the provider. 

In this case, EventstuR acts as the payment manager, but the provider remains the final responsible for the service provision and the correct management of associated payments. 

2.9.2 Payment directly to the provider 

Payment can be made in the following ways: 

Through the portal: 
Via bank transfer or credit card, either upon confirming the reservation or at the time of service provision. 

On-site, in person: 
– Payment by card: a payment link and a QR code will be enabled in the “My events” area, within the specific reservation, to facilitate payment collection. 
– Cash payment: both client and provider must manually register the amount effectively paid and received on the platform. 

It is possible to enable individual payments per attendee, allowing each participant to pay their share separately through the system. 

Combination of methods: 
In reservations with mixed payment (part through the portal and part at the event), the amount already paid via the platform will be shown and the rest managed at the event site, either by card or cash. 

Important: Even if payment is made on the event day in cash or card, any applicable cancellation cost will always be charged through the platform, using the card data provided by the client. 

For more details, you can consult our General Terms and Conditions. 

2.10 Types of available providers 

– Spaces: Rental of spaces for events, such as country houses, venues, rooms, nightclubs, hotels, etc. 
– Catering: Various options for gastronomic services, including services at establishments: restaurants, country houses, and other venues; full home services (including special services such as food trucks or popcorn and crepe stations); specific menus for events; and sale of products and items from their own establishment. 
– Furniture and Decoration: Rental or sale of furniture for events, decorative elements, invitations, personalized details, and gifts. 
– DJs and Live Music: Providers specialized in musical ambiance, such as DJs, live musicians, and sound technicians. 
– Photography and Video: Audiovisual services to capture the event, including photographers, videographers, photo booths, and special services. 
– Entertainment and Activities: Leisure proposals both on-site and at home, such as paintball, laser tag, escape rooms, improvisation shows, dance, magic, etc. 
– Staff: Hiring personnel for the event, such as waiters, assistants, and other support profiles. 
– Event Organization: Professionals specialized in planning and coordinating events, available to take charge of all or part of the process. 

 

2.11 Generic platform navigation (provider): 

This section describes the functionalities and options available to providers within their private space or extranet. 

– Extranet / Service panel: It is the private area accessed by each provider to manage and administer the services they offer through the platform. From here they can add, modify, or delete services, check details, and control their offerings. 

– Community: A section where providers can interact with each other and with other related agents. Experiences, best practices, or news can be shared. 

– “My events” – Reservations: Here the provider can view and manage all reservations made by clients for their services. It includes information such as dates, event details, reservation status, and options to confirm, cancel, or modify reservations. It also allows management of modifications, claims, and reviews from clients and other providers. 

– “My events” – Transactions and payments: This area allows the provider to consult all economic transactions related to their services, including received payments, invoices, applied commissions, and payment statuses. 

– Switch to client mode (Company/Entity): This function allows the provider to switch their profile to client mode, in order to contract services offered by other providers within the platform, either as a company or entity, thus facilitating comprehensive management of their events from a single account. 

 

2.12 My events/reservations (provider): 

This is the section where the provider can see a complete list of all contracted services and related requests, along with the events they are linked to. From there, they can access each specific event and, if the client allows, consult information about other participating providers and their contributions. 

Additionally, the provider can manage their reservation within the event, including modifications, new requests, cancellations, and claims, as well as all details related to the specific service they offer in that event. 

 

2.13 Reservations (provider): 

2.13.1 Reservation settings 

Direct reservations: Do not require confirmation by the provider; the reservation confirmation is direct and will depend on the type of reservation and applicable cancellation policies. 

Non-direct reservations: The provider has the right to reject or accept client reservations. 

Legitimate reasons to reject a reservation: The provider may reject reservations for reasons such as admission rights, price errors, lack of availability, adverse weather conditions, logistical problems, or client breaches, always justified and with the corresponding notice. A high volume of rejections or cancellations by the provider may entail penalties according to the General Terms and Conditions. 

2.13.2 Modifications and management of reservations/services: 

See the section later on “Modifications and management of reservations/services for clients and providers.” 

2.13.3 Payments and commissions 

For each service reservation formalized by a Client through the Platform, the Provider must pay EVENTSTUR a commission (the “Commission”). Review this point in the General Terms and Conditions. 

For each reservation formalized through EventstuR, the provider pays a commission on the base price of the contracted service (excluding taxes and extras). This commission is previously stipulated in the agreement signed with the provider and varies according to the type of service offered. 

How is it calculated? Multiply the number of reserved services by the base price of each and apply the agreed commission percentage (plus taxes if applicable). 

The payment of the commission is done automatically and transparently, whether the client pays the amount through the portal or directly to the provider. In both cases, EventstuR withholds or receives the corresponding commission according to the conditions established in the contract signed with each provider. 

In addition to the commission for reservations, some additional services, such as the 360º Tour, 2D and 3D layout of spaces, or any other special service offered by EventstuR, may generate specific additional charges. These services are billed separately and managed according to the agreed terms. 

For more details, consult the General Terms and Conditions and the collaboration contract for providers. 

2.14 Specific navigation for providers: 

Each provider has an extranet where they can manage all their services. Depending on the categories (for example, DJ, catering, space, furniture, etc.), the platform will show different fields, functionalities, and options tailored to their specific needs to register each service. 

Moreover, a provider can belong to more than one category simultaneously, being able to manage multiple services in each within the same account to independently and efficiently administer all the services they offer. 

Providers can distinguish and adapt their offer depending on the agent organizing the event and the type of event selected, as well as create variants of the same service to better adjust to different needs. 

Likewise, they have the possibility to establish all payment methods, commercial policies, detailed information, image galleries, offer and promotion systems, among others. 

Finally, in this same section, they can access the “Collaborating companies” section, where they will find pre-established contracts by EventstuR that facilitate the legal and administrative management with other agents and clients within the legal framework of EventstuR (and which they can use as templates to establish them outside), or reproduce those they already have outside within the portal. 

In some cases, there are services that EventstuR can offer at an additional cost: 2D/3D layout of your space, 360º tour, management of your events, among others that you can find on the portal itself. 

 

2.15 Community 

See the next section “2.16 Community.” 

 

2.16 Community: 

The EventstuR Community section functions as an internal social network of the platform, designed to share real experiences, inspire other users, and give visibility to the work of providers. 

From this space you can: 

• Post photos and videos of your completed events. 

• Tag the providers who participated, recognizing their work and facilitating future collaborations. 

• Explore posts from other users and providers, discover ideas, styles, and outstanding professionals. 

• Comment and interact with other community members to generate synergies, resolve doubts, or connect. 

• Get inspired through community-generated content about real events managed from EventstuR. 

Additionally, both your profile and your posts allow selecting the privacy level: 

• Public: visible to all users inside and outside the platform. 

• Followers only: only your followers within EventstuR can see it. 

• Private: only you can see the post or profile until you decide to change its visibility. 

This space fosters trust, professional visibility, and collaboration within the EventstuR ecosystem. 

 

2.17 Rating and reputation system 

Once the service and event have ended, both clients and providers will find a “Rating” section within each reservation in the “My events” section, where they can rate the people they have worked with. 

The rating is done through a star system (from 1 to 5) and a space to add comments. The rating fields are defined by EventstuR to ensure homogeneous evaluation criteria. 

EventstuR reserves the right to intervene and remove any comment it considers offensive, inappropriate, or contrary to the platform’s coexistence rules. 

2.18 Modifications and management of reservations/services by clients and providers 

Once the reservation is confirmed, it is possible to make modifications regarding aspects such as the number of attendees, the date, or the contracted services. 

2.18.1 Modify a reservation 

If you are the client and make changes: 
You can use the “Modify and update” option. 

If extra or complementary services are added (such as additional decoration, drinks, etc.) that affect the price, approval from the provider will not be necessary if they offer direct booking, and the corresponding payment will be made; however, it will have to be approved by the provider if it is a reservation upon request, following the booking procedure described in the previous section. 

If changes are added that do not affect the price or are minor, provider approval will not be necessary, and the provider will only be informed. 

If the provider has made the changes: 
You will see the “Accept” option to decide whether to accept or reject the proposed modification. 

2.18.2 Cancellation of the reservation by the client 

If a client wishes to cancel a reservation, they may do so provided they notify through the channel enabled in the “My events” section, within the corresponding reservation. 

Cancellation will be subject to the cancellation costs indicated at the time of formalizing the reservation, which may vary depending on the provider and the type of service. 

In case of cancellation within 72 hours prior to the service provision, it will not be possible to cancel the reservation nor will any refund be made, except for justified cause. In these cases, the client must contact EventstuR directly to review the situation. 

We recommend reading carefully the specific terms and conditions regarding cancellations before confirming any reservation. 

2.18.3 At the end of the event 

Rating: After the event, both the client and providers will be able to leave ratings. 

Claims and refunds management: The option to manage possible incidents or request refunds will be activated if applicable. 

2.19 Claims and non-payments 

2.19.1 Claims (providers and clients) 

In case of incidents between the client and the provider, EventstuR is not responsible, and both parties must manage it directly. EventstuR acts only as a communication channel, without assuming responsibility for the content or outcome of the claim. 

If the provider acknowledges their responsibility, they may offer compensation to the client through the platform, within a maximum period of 14 days. If the client does not accept it, they may take any actions they deem appropriate, without any liability for EventstuR. 

Claims must be submitted within 15 days from the incident date, through the “Claim” section within the specific reservation in “My events” on the platform, which will generate a ticket that will be notified to the other party. 

For more information, please consult the General Terms and Conditions on the platform. 

2.19.2 Non-payments 

If the client does not have sufficient funds in their account for the automatic payment to be processed, the reservation will not be made. For claims or extra services after the event, the client will have a maximum period of 14 days to have the corresponding amount available. 

Whether the payment is made directly to the provider or to EventstuR, the provider must manage the claim with the client independently, without EventstuR assuming any responsibility and still charging the commission. 

Therefore, EventstuR will not be responsible, and the provider must assume the debt and still pay the corresponding commission to EventstuR. 

On the other hand, if the provider does not have sufficient funds in their account for the automatic payment of the commission to EventstuR, they will also have a period of 14 days to have the necessary amount available. 

If after this period the provider does not pay the commission, consequences will apply which may include account blocking and corresponding legal actions. 

2.20 Provider Display Order System (DO) 

The order in which providers appear in search results and categories is generated automatically, prioritizing comprehensiveness, activity, and customer satisfaction. Initially, with no data available, each time a client opens the platform a different provider will appear, allowing the client to filter from there. 

Rotating Main Position: As mentioned, the first visible provider/product upon entering EventstuR will rotate with each new user to ensure fairness. 

Prioritization Criteria for the General DO: The rest of the display order will be based on a weighted combination of the following factors: 

• Profile Completeness: Providers with more fields completed in their EventstuR description (including subcategories and offer percentages) will have greater visibility. 

• User Interaction: 

• Number of clicks on their subcategories. 

• Number of completed bookings in their subcategories. 

• Times their profile has been searched directly. 

• Quality and Quantity of Reviews: Both the volume and average rating from clients and other providers are considered. 

• Activity on the Platform: Regular posts and updates in the provider’s «My Profile» section on EventstuR. 

• Penalties Affecting Positioning: To maintain high quality standards, penalties will be applied that reduce a provider’s ranking in cases of: 

• Unjustified booking cancellations. 

• Poor ratings (1–2 stars). 

• Number of claims: Accepted claims will incur a minor penalty, while unaccepted claims will result in a greater penalty. 

 

2.21 Communication Between Providers and Clients 

EventstuR facilitates direct, clear, and professional communication between clients and providers through integrated platform channels, according to the timing and needs of each booking: 

2.21.1 Internal Chat 
Each booking has an exclusive chat within the «My Events» area, allowing both parties to: 

• Exchange written messages. 

• Share documents, proposals, and modifications. 

• Accept or reject specific requests (date changes, reduction of attendees, etc.). 

• Request and confirm extras (additional decoration, extended hours, etc.) that do not require approval if added from a direct booking. 

2.21.2 Visits and Meetings Scheduler 
From the booking itself or the provider’s profile, both clients and providers can: 

• Propose and schedule in-person visits to the venue. 

• Arrange video calls directly via the platform. 

• Confirm or reschedule appointments through mutual request and validation. 

2.21.3 Calls and Direct Contact 
EventstuR allows the provider’s contact phone number to be shown if authorized, to facilitate direct calls when necessary. This option is especially intended for urgent management or last-minute confirmations. 

2.21.4 “My Events” Panel 
This panel is the operational hub for each user (client, provider, or organizer) and allows: 

• Viewing all active, completed, or ongoing bookings. 

• Accessing conversation history, confirmations, payments, modifications, or cancellations. 

• Managing payments, changes, claims, and reviews. 

• Confirming attendance, validating extra services, or viewing payment links (QR, links). 

• Automatically managing the collection of cancellation fees from the registered card when applicable. 

 

2.22 Contacting EventstuR: Incidents, Inquiries or Claims 

For any general incidents, inquiries, or claims addressed to EventstuR, we provide the “Contact EVENTSTUR” service through the eventstur360.com platform. 

Through this channel, users can open a support ticket that will be managed by our internal team. Once the ticket is created, a specialized professional will be assigned to accompany you throughout the resolution process. 

From that moment, you can communicate directly with the assigned professional via: 

• Internal follow-up chat. 

• Video call (by prior appointment). 

• Telephone call, if necessary. 

Additionally, both providers and clients can count on our “Intelligent Chatbot,” available on the platform 24/7. This virtual assistant is designed to respond quickly and accurately to the most frequent queries about platform operation, booking processes, payments, modifications, cancellations, and more. The chatbot is ideal for resolving immediate doubts without needing to wait for personalized assistance, and can escalate to human support if necessary. 

Also, in the “Explainer Videos and FAQs” section available at eventstur360.com, both clients and providers will find: 

• Step-by-step visual guides to understand how the platform works. 

• Clear answers to frequently asked questions organized by topic (bookings, payments, cancellations, communication, profile usage, etc.). 

This section is intended as a self-help resource so users can manage their EventstuR experience autonomously, quickly, and efficiently. 

Our goal is to provide personalized, fast, and efficient support at all times. 

 

3. Security and Trust

3.1 Profile Verification 
As previously mentioned, EventstuR has a verification system for both clients and providers. This process guarantees the authenticity and reliability of users on the platform, contributing to a safe and transparent experience for all parties. 

3.2 Data Protection and Privacy 
At EventstuR, the protection of personal data and the privacy of our users is a priority. We have strict policies and measures to ensure the appropriate and secure handling of information in accordance with current regulations. For more details, we recommend reviewing our Data Protection and Privacy Policy available on the platform. 

3.3 Fraud Prevention 
At EventstuR, we work to guarantee a safe and trustworthy experience for all platform users, both clients and providers. For this reason, we have implemented fraud prevention measures that include identity verification, the use of secure payment gateways, and a rating and reputation system based on real experiences. 

3.3.1 Security Recommendations for All Users: 

• Never complete payments outside the platform if the provider or client was found through EventstuR. External dealings are not covered by our protection policies. 

• Avoid sharing sensitive personal data (such as passwords, full card numbers, or bank accounts) through unofficial messaging channels. 

• Do not accept or send suspicious links outside the platform. 

• Immediately report any suspicious behavior, impersonation attempts, or fraud through the official contact system or the “Claim” section. 

3.3.2 Measures Applied by EventstuR: 

• Verification and review of registered provider and organizer profiles. 

• Automated systems to detect anomalies in bookings and payments. 

• Data protection and encrypted communications. 

• Active incident and claim management, with personalized support if necessary. 

Any irregularity or suspicion can be reported through our user support system at eventstur360.com, where a ticket will be opened and a support professional assigned. 

For more information, consult our General Terms and Conditions.